what is the role of ivr system in call centers

Technology (202)-558-2065 | Needham, MA, USA
Vcall Global is a leading service provider with state-of-the-art customer care center which is CISCO based. Most of the customers do not want to be kept waiting in long call queues. So, we make sure there are adequate agents in each process and intelligent IVR routing is in place. The problems of each and every customer are heard patiently and then a viable solution is provided at the earliest instance.